How Do You Know That an Online Store is Legit?

February 1, 2011 at 1:10 pm 1 comment

People sometimes are amazed that we can sell tile online.  We’re here to tell ya  that you can  buy tile online, and that it can be as easy (well almost) as buying books online.

You can get this here!

The key to successful online tile shopping, or any online shopping for that matter,  is finding a company  that you trust.

I do a lot of online shopping, and over the years I’ve developed a checklist of elements which help me to trust an online store.  As we’ve grown, we’ve used these elements to shape our website .   In addition to unique and high quality tile designs, we want to offer the most complete shopping  experience possible.

So how do you know you can trust an online tile store?  Beyond the standard need for a secure hacker proof site, here are  my  top 10 elements  which should be considered in deciding which online  tile store is for you:

1. Do they say who they are and where they are? Can you get an idea of their business philosophy?

2. Is there a way to actually contact the company other than sending a blind email? You should be able to call a phone number and have a real person answer.

3. what do their customers say about them?

4. What does the press say about them?

5. Does the look and feel of their products and  website  match your design aesthetic and do they innovate rather than copy others?

6. Do their product descriptions provide complete information and can you get timely answers from real people if you have questions?

7. Can you obtain samples prior to a larger purchase?

8. Do they offer free shipping and  hassle free returns?

9. Are there examples of a history of completed projects on their website?

10. Do they have a  loyal following on social networks?

And a bonus question #11:

 Are they trying to do good for their community at large?

I hope that this is a helpful guide for you as you navigate the “interwebs” in search of that perfect tile for your kitchen backsplash,  tub surround or swimming pool. 

At modwalls we’re trying to do better every day. We appreciate each  order no matter how large or  small, and we happily send tile samples off to delight customers far and wide.

modwalls samples awaiting their journey

Modwalls is making tile modern with unique designs and a hassle free online buying experience. Check us out at Discounts are offered to the trade.

Entry filed under: Buying Tile Online. Tags: , , , , , , , , , .

Longing to get personal with your kitchen backsplash? modwalls® Designer Spotlight: Justrich Design at Glen Oaks Big Sur

1 Comment Add your own

  • 1. Design  |  March 16, 2011 at 11:36 am

    I was lucky to find your website. I’m so surprised by your way of thinking and writing. Have you thought about writing a book?


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Rebecca Lonergan

Founder and Creative Director of Modwalls Tile Company. Since 2005 Rebecca has been designing Fresh Tile in Colors You Crave. Shop Online at

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